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Mediating Effect of Cross-Cultural Competency on International Experiences and Self-Efficacy among Hotel Employees
Dahye Jung1; Soyon Paek2; Ja Young (Jacey) Choe3; Jin-Young Kim4
2019
Source PublicationInternational Journal of Hospitality & Tourism Administration
ISSN1525-6480
Abstract

Despite the importance of cross-cultural competency in the hospitality and tourism industry, minimal information is available regarding its antecedents and consequences. Accordingly, by uniquely adopting and integrating experiential learning theory and a cultural competency model, the present study explored the mechanisms that underlie cross-cultural competency, international experiences, and self-efficacy. The hypothesized relationships were tested via partial least squares–structural equation modeling using survey data from hotel employees. Results showed that the international experiences of employees positively predicted their crosscultural competencies (i.e., metacognitive, cognitive, motivational, and behavioral dimensions). Moreover, motivational and behavioral competencies fully mediated the relationship between international experiences and self-efficacy.

KeywordCultural Intelligence International Tourism International Experiences Self-efficacy Experiential Learning Theory Partial Least Squares
DOIhttps://doi.org/10.1080/15256480.2019.1641456
Language英语
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Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorDahye Jung; Soyon Paek
Affiliation1.International Office Administration, Ewha Womans University, Seodaemun-gu, Seoul, Republic of Korea
2.School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong SAR, China
3.Faculty of Business Administration, University of Macau, Macau SAR, China
4.College of Hotel and Tourism Management, Kyung Hee University, Dongdaemoon-Gu, Seoul, Republic of Korea
Recommended Citation
GB/T 7714
Dahye Jung,Soyon Paek,Ja Young ,et al. Mediating Effect of Cross-Cultural Competency on International Experiences and Self-Efficacy among Hotel Employees[J]. International Journal of Hospitality & Tourism Administration,2019.
APA Dahye Jung,Soyon Paek,Ja Young ,&Jin-Young Kim.(2019).Mediating Effect of Cross-Cultural Competency on International Experiences and Self-Efficacy among Hotel Employees.International Journal of Hospitality & Tourism Administration.
MLA Dahye Jung,et al."Mediating Effect of Cross-Cultural Competency on International Experiences and Self-Efficacy among Hotel Employees".International Journal of Hospitality & Tourism Administration (2019).
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