Why Do Online Buyers Engage in Electronic Word-of-mouth? An Expectancy Disconfirmation Perspective | |
Heng Tang1![]() ![]() | |
2017 | |
Source Publication | Journal of Management Information System & E-commerce
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ISSN | 2334-2382 |
Volume | 4Issue:1Pages:12-25 |
Abstract | Electronic word-of-mouth (eWoM) has been studied extensively in both marketing and information systems literature due to its critical impact on online buyers’ purchase decisions. Very few studies, however, have examined the dynamics among expectation disconfirmation, satisfaction, and consumers’ eWoM engagement behavior. Drawing on expectancy disconfirmation theory, this research examines how buyers’ eWoM engagement is influenced by the level of disconfirmation and satisfaction. The logistic regression method was used to analyze 221 survey returns collected from buyers of online tourism products. The results show that low satisfaction and high satisfaction have opposite effects on the buyers’ eWoM engagement. There is no such contingency on the relationship between satisfaction and the contribution of visual content, however. Instead, the results reveal that satisfaction has a positive influence on visual content contribution. Theoretical and practical implications are discussed. |
Keyword | Expectancy Disconfirmation Theory Electronic Word-of-mouth Digital Commerce Marketing |
DOI | 10.15640/jeds.v5n1a2 |
Indexed By | 其他 |
Language | 英语 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration DEPARTMENT OF ACCOUNTING AND INFORMATION MANAGEMENT |
Affiliation | 1.Assistant Professor, Faculty of Business Administration, University of Macau. 2.Auditor, Price water house Coopers. 3.Senior Instructor, Faculty of Business Administration, University of Macau. |
First Author Affilication | Faculty of Business Administration |
Recommended Citation GB/T 7714 | Heng Tang,Xiao Jing LIN,Philip PUN,et al. Why Do Online Buyers Engage in Electronic Word-of-mouth? An Expectancy Disconfirmation Perspective[J]. Journal of Management Information System & E-commerce,2017,4(1):12-25. |
APA | Heng Tang,Xiao Jing LIN,Philip PUN,&Simon Iok Kuan WU.(2017).Why Do Online Buyers Engage in Electronic Word-of-mouth? An Expectancy Disconfirmation Perspective.Journal of Management Information System & E-commerce,4(1),12-25. |
MLA | Heng Tang,et al."Why Do Online Buyers Engage in Electronic Word-of-mouth? An Expectancy Disconfirmation Perspective".Journal of Management Information System & E-commerce 4.1(2017):12-25. |
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