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Customers' needs satisfaction: A scale validation with refinement in the integrated resort setting
Jiseon Ahn1; Ki-Joon Back2; Yeongbae Choe3
2019
Source PublicationINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
ABS Journal Level3
ISSN0278-4319
Volume82Pages:39-47
Abstract

This study aims to validate the underlying structures of integrated resort customers’ needs satisfaction. This work proposes a nine-item scale that captures three distinct dimensions, namely, autonomy, competence, and relatedness needs satisfaction, using a mixed method including qualitative and quantitative studies. The predictive validity of customers’ autonomy, competence, and relatedness needs satisfaction on hedonic and eudaimonic well-being examined in two different cultures: Asia and the United States. This study contributes to the tourism and hospitality research by providing evidence of customers’ needs satisfaction from integrated resort brand experience and its role in improving customers’ well-being using cross-cultural samples. Thus, the authors highlight the importance of tourism and hospitality brand experiences which are beneficial for individual life in terms of basic psychological needs satisfaction.
 

KeywordNeeds Satisfaction Eudaimonic Well-being Scale Validation Cross-cultural Study Integrated Resort Hedonic Well-being
DOIhttps://doi.org/10.1016/j.ijhm.2019.03.028
Indexed BySSCI
Language英语
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000494883100007
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Citation statistics
Cited Times [WOS]:2   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorJiseon Ahn
Affiliation1.School of Hospitality, Tourism and Events, Taylor’s University, Subang Jaya, Selangor Darul Ehsan, 47500, Malaysia
2.Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, 4800 Calhoun Road, Houston, Texas, 77004, USA
3.Department of Integrated Resort and Tourism Management, University of Macau, Avenida da Universidade, Taipa, Macau SAR, China
Recommended Citation
GB/T 7714
Jiseon Ahn,Ki-Joon Back,Yeongbae Choe. Customers' needs satisfaction: A scale validation with refinement in the integrated resort setting[J]. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT,2019,82:39-47.
APA Jiseon Ahn,Ki-Joon Back,&Yeongbae Choe.(2019).Customers' needs satisfaction: A scale validation with refinement in the integrated resort setting.INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT,82,39-47.
MLA Jiseon Ahn,et al."Customers' needs satisfaction: A scale validation with refinement in the integrated resort setting".INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT 82(2019):39-47.
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