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Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite | View/Download:7/0 | TC[WOS]:6 TC[Scopus]:17 | Submit date:2019/08/15
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite | View/Download:12/0 | TC[WOS]:6 TC[Scopus]:17 | Submit date:2019/08/01
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite | View/Download:17/0 | TC[WOS]:6 TC[Scopus]:17 | Submit date:2019/08/15
China  Co-creation  Service quality  
The effect of on-site experience and place attachment on loyalty: Evidence from Chinese tourists in a hot-spring resort Journal article
International Journal of Hospitality & Tourism Administration, 2019,Volume: 20,Issue: 1,Page: 75-100
Authors:  Xiaoming Liu;  Yi Fu;  Jun Li
Favorite | View/Download:5/0 | TC[WOS]:1 TC[Scopus]:5 | Submit date:2019/10/21
Hot-spring Resort  On-site Experience  Place Attachment  Pls Path Modeling  Loyalty  
How experiential consumption moderates the effects of souvenir authenticity on behavioral intention through perceived value Journal article
TOURISM MANAGEMENT, 2018,Volume: 69,Page: 356-367
Authors:  Fu, Yi;  Liu, Xiaoming;  Wang, Yongqiang;  Chao, Ren-Fang
Favorite | View/Download:97/0 | TC[WOS]:8 TC[Scopus]:16 | Submit date:2018/10/30
Souvenir Authenticity  Experiential Consumption  Perceived Value  Behavioral Intention  Chinese Tourists  Moderated Mediation  
TURNING HOTEL EMPLOYEES INTO BRAND CHAMPIONS: THE ROLES OF WELL-CONNECTED LEADERS AND ORGANIZATIONAL IDENTIFICATION Journal article
Journal of Hospitality & Tourism Research, 2018,Volume: 42,Issue: 8,Page: 1232-1253
Authors:  Wilco W. H. Chan;  Cheris W. C. Chow;  Raymond Loi;  Angela J. Xu
Favorite | View/Download:36/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2018/10/30
Hotel Employees  Leader-leader Exchange  Organizational Identification  Positive Word Of Mouth  
Moderating effects of social support on job stress and turnover intentions Journal article
Journal of Hospitality Marketing and Management, 2018,Volume: 27,Issue: 7,Page: 795-810
Authors:  Fong,Lawrence Hoc Nang;  Chui,Peter Man Wai;  Cheong,Iris Sok Cheng;  Fong,Davis Ka Chio
Favorite | View/Download:13/0 | TC[WOS]:3 TC[Scopus]:9 | Submit date:2019/08/01
Casino  Gaming  Moderated Mediation  Social Support  Stress  Turnover  
Consumers' Perceptions About Pharmaceutical Care Provided by Community Pharmacists in China in Relation to Over-the-Counter Drugs: A Qualitative Study Journal article
INQUIRY-THE JOURNAL OF HEALTH CARE ORGANIZATION PROVISION AND FINANCING, 2018,Volume: 55
Authors:  Chen, Hong;  Ung, Carolina Oi Lam;  Chi, Peilian;  Wu, Jihong;  Tang, Daisheng;  Hu, Hao
View | Adobe PDF | Favorite | View/Download:525/18 | TC[WOS]:1 TC[Scopus]:6 | Submit date:2018/10/30
consumer  pharmaceutical care  community pharmacist  community pharmacy  China  qualitative  
Consumers' Perceptions About Pharmaceutical Care Provided by Community Pharmacists in China in Relation to Over-the-Counter Drugs: A Qualitative Study Journal article
INQUIRY-THE JOURNAL OF HEALTH CARE ORGANIZATION PROVISION AND FINANCING, 2018,Volume: 55
Authors:  Chen, Hong;  Ung, Carolina Oi Lam;  Chi, Peilian;  Wu, Jihong;  Tang, Daisheng;  Hu, Hao
View | Adobe PDF | Favorite | View/Download:525/17 | TC[WOS]:1 TC[Scopus]:6 | Submit date:2018/10/31
consumer  pharmaceutical care  community pharmacist  community pharmacy  China  qualitative  
The Effect of Event Supportive Service Environment and Authenticity in the Quality-Value-Satisfaction Framework Journal article
JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2018,Volume: 42,Issue: 4,Page: 563-586
Authors:  Wong, IpKin Anthony;  Ji, Mingjie;  Liu, Matthew Tingchi
Favorite | View/Download:32/0 | TC[WOS]:7 TC[Scopus]:17 | Submit date:2018/10/30
Festival  Service Environment  Authenticity  Program Quality  Perceived Value  Customer Satisfaction