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A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites Journal article
Tourism Management, 2015,Volume: 48,Page: 231-241
Authors:  Hao,Jin Xing;  Yu,Yan;  Law,Rob;  Fong,Davis Ka Chio
Favorite  |  View/Download:5/0  |  Submit date:2019/08/01
Customer satisfaction  Genetic algorithm  Online travel agency  Smart tourism  Website evaluation  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite  |  View/Download:8/0  |  Submit date:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites Journal article
Tourism Management, 2015,Volume: 48,Page: 231
Authors:  Hao J.-X.;  Yu Y.;  Law R.;  Fong D.K.C.
Favorite  |  View/Download:11/0  |  Submit date:2018/10/30
Customer satisfaction  Genetic algorithm  Online travel agency  Smart tourism  Website evaluation  
Distribution channel in hospitality and tourism Revisiting disintermediation from the perspectives of hotels and travel agencies Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2015,Volume: 27,Issue: 3,Page: 431-452
Authors:  Rob Law;  Rosanna Leung;  Ada Lo;  Daniel Leung;  Lawrence Hoc Nang Fong
Favorite  |  View/Download:8/0  |  Submit date:2020/07/16
Hong Kong  Internet  Disintermediation  Distribution Channel  Hotel  Travel Agency