UM  > Faculty of Business Administration
Affiliated with RCfalse
Status已發表Published
Regretful or pressured? CSR reactions and disclosures of casinos in the aftermath of a natural disaster
Guan, Jieqi; Noronha, Carlos; Sio, Sandy Hou In; Lam, Ching-Chi (Cindia)
2022-06
Source PublicationSocial Responsibility Journal
ABS Journal Level1
ISSN1747-1117
Abstract

Abstract

Purpose

Typhoon Hato attacked Macau in August 2017 and had caused fatalities and extensive damages. This study aims to analyze the reactions of the city’s six casinos after the natural disaster from the perspective of corporate social responsibility (CSR), with particular emphasis on finding out which stakeholders had they directed their support mostly.

Design/methodology/approach

Qualitative content analyses of press releases, social media, company reports and websites of the casinos in relation to the disaster and their CSR activities were conducted and examined in depth. Furthermore, triangulation of the qualitative data was achieved with quantitative data through a regression analysis.

Findings

It was found that most of the casinos’ activities were delivered in the forms of donations, rebuilding the community, supporting staffs and calling for volunteer work, thus largely targeting on the community and employees.

Practical implications

The study serves as a practical lesson for the casino operators to better plan and implement risk and reputational management and to better proliferate their socially responsible side of the gaming business to the public. It also helps casinos to ponder upon better crisis management methods so as to attain sustainability of the industry itself.

Social implications

The study explains the CSR activities of casinos, which are in a controversial industry, and attempts to explore why do they engage in CSR. It can be seen that the wrestle between social pressure and voluntarism will eventually institutionalize casinos and other controversial businesses in promoting more CSR in various aspects.

Originality/value

Combining some established institutional and socio-psychological theories, including the theory of planned behavior and the theory of regret regulation, the current work serves as an exploratory study to look into how and why Macau’s leading industry reacts in response to a natural disaster through CSR.

KeywordCsr Crisis Disaster Gaming Casino Institutional Theory Theory Of Planned Behavior Theory Of Regret Regulation
Subject AreaSocial Accounting
DOI10.1108/SRJ-11-2021-0479
URLView the original
Indexed ByESCI
Language英語English
WOS Research AreaBusiness & Economics
WOS SubjectManagement
WOS IDWOS:000810107800001
PublisherEmerald
Scopus ID2-s2.0-85131761003
Fulltext Access
Citation statistics
Cited Times [WOS]:0   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF ACCOUNTING AND INFORMATION MANAGEMENT
Corresponding AuthorNoronha, Carlos
Affiliation1.School of Hospitality Management, Macao Institute for Tourism Studies, Macau SAR, China
2.Faculty of Business Administration, University of Macau, Macau SAR, China
3.School of Hospitality Management/School of Tourism Management, Macao Institute for Tourism Studies, Macau SAR, China
4.Faculty of Business Administration, University of Macau, Macau SAR, China
Recommended Citation
GB/T 7714
Guan, Jieqi,Noronha, Carlos,Sio, Sandy Hou In,et al. Regretful or pressured? CSR reactions and disclosures of casinos in the aftermath of a natural disaster[J]. Social Responsibility Journal,2022.
APA Guan, Jieqi,Noronha, Carlos,Sio, Sandy Hou In,&Lam, Ching-Chi .(2022).Regretful or pressured? CSR reactions and disclosures of casinos in the aftermath of a natural disaster.Social Responsibility Journal.
MLA Guan, Jieqi,et al."Regretful or pressured? CSR reactions and disclosures of casinos in the aftermath of a natural disaster".Social Responsibility Journal (2022).
Files in This Item: Download All
File Name/Size Publications Version Access License
10-1108_SRJ-11-2021-(716KB)期刊论文作者接受稿开放获取CC BY-NC-SAView Download
Related Services
Recommend this item
Bookmark
Usage statistics
Export to Endnote
Google Scholar
Similar articles in Google Scholar
[Guan, Jieqi]'s Articles
[Noronha, Carlos]'s Articles
[Sio, Sandy Hou In]'s Articles
Baidu academic
Similar articles in Baidu academic
[Guan, Jieqi]'s Articles
[Noronha, Carlos]'s Articles
[Sio, Sandy Hou In]'s Articles
Bing Scholar
Similar articles in Bing Scholar
[Guan, Jieqi]'s Articles
[Noronha, Carlos]'s Articles
[Sio, Sandy Hou In]'s Articles
Terms of Use
No data!
Social Bookmark/Share
File name: 10-1108_SRJ-11-2021-0479.pdf
Format: Adobe PDF
All comments (0)
No comment.
 

Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.