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How does constraining description affect guest booking decisions and satisfaction?
Gao, Lanfei1; Li, Hui1; Liang, Sai1; Yang, Jingjing2; Law, Rob3
Source PublicationTourism Management
ABS Journal Level4

The importance of hosts' information disclosure on influencing guest behavior and matching efficiency has been proven by many studies. Most peer-to-peer rental platforms allow hosts to disclose constraining descriptions (such as house rules) to regulate guest behaviors. However, the effects of this specific type of information disclosure on subsequent guest behaviors and host performance remain unclear. Thus, based on a unique longitudinal dataset collected from Airbnb, this study investigates how constraining descriptions influence the booking decisions and satisfaction of subsequent guests. Results show that constraining descriptions related to topics, including civilization-related, living conditions, personal activities, and host management boost the review volume but decrease guest satisfaction and cause rating loss. Degree of competition, hosts' prior reputation, and price moderate the relationship between constraining descriptions and subsequent guest behaviors. As an early attempt to focus on the consequence of hosts’ constraining descriptions, this study contributes to tourism literature and property hosts in practice.

KeywordConstraining Description Guest Booking Decision Guest Satisfaction Information Disclosure Sharing Economy
URLView the original
Indexed BySSCI
WOS Research AreaEnvironmental Sciences & Ecology ; Social Sciences - Other Topics ; Business & Economics
WOS SubjectEnvironmental Studies ; Hospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:000812945200002
Scopus ID2-s2.0-85132233502
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Cited Times [WOS]:1   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
Corresponding AuthorLiang, Sai
Affiliation1.College of Tourism and Service Management, Nankai University, Tianjin, 38 Tongyan Road, 300350, China
2.Macao Institute for Tourism Studies, Colina de Mong-Há, Macau, China
3.Asia-Pacific Academy of Economics and Management, Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, S.A.R., Macao, China
Recommended Citation
GB/T 7714
Gao, Lanfei,Li, Hui,Liang, Sai,et al. How does constraining description affect guest booking decisions and satisfaction?[J]. Tourism Management,2022,93.
APA Gao, Lanfei,Li, Hui,Liang, Sai,Yang, Jingjing,&Law, Rob.(2022).How does constraining description affect guest booking decisions and satisfaction?.Tourism Management,93.
MLA Gao, Lanfei,et al."How does constraining description affect guest booking decisions and satisfaction?".Tourism Management 93(2022).
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