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Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis'
Liu, X. M.1; Yu, J.2; Guo, Q.3; Li, J.4
2022-06
Source PublicationInternational Journal of Contemporary Hospitality Management
ABS Journal Level3
ISSN0278-4319
Contribution Rank1
Abstract

Purpose – Employee engagement serves as a critical strategy for tourism and hospitality organizations to support their employees and fight adversity. This study aims to investigate the antecedents and effects of employee engagement and examine innovative behavior as a linchpin mechanism for the relationship
between organizational engagement culture and organizational performance.
Design/methodology/approach – This study analyzed the antecedents and effects of employee engagement through a hierarchical linear model that considers both organizational- and individual-level factors. The data was collected through a questionnaire survey from employees of 39 hotels in Guangzhou, China.
Findings – The results confirmed the significant positive effect of organizational empowerment, leadership and collaboration atmosphere on employment engagement. An individual’s perception of rewards and recognition, distributive justice and procedural justice significantly affected employee engagement.
It was also confirmed that employee engagement ultimately improved performance outcomes at the individual and organizational levels. Additionally, the mediation effect of organizational innovation culture on the relationship between organizational employee engagement and organizational performance was confirmed.
Practical implications – Organizations can improve their performance by enhancing employee engagement, which in turn, can be encouraged by empowering leadership and organizational collaboration culture. Organizations can also improve their performance by providing rewards and recognition appreciated by employees and ensuring justice to them.
Originality/value – This research contributes to the literature on employee engagement in the hospitality industry by demonstrating how organizational performance can be improved through employee engagement using a multilevel model. The findings highlight that organizations with engaged employees are more likely to achieve an innovative culture, which in turn, leads to organizational success. This study also confirmed that empowerment, leadership and collaboration culture help improve organizational performance in the  hospitality industry
 

KeywordEmployee Engagement Empowerment Leadership Justice Innovation Business Performance
Subject AreaHospitality Management
DOI10.1108/IJCHM-12-2021-1512
URLView the original
Indexed BySSCI
Language英語English
Funding ProjectExplore the temporal and spatial patterns of multi-destination tourism through big data mining
WOS Research AreaTourism Management
WOS SubjectEmployee Engagement
WOS IDWOS:W-9254-2019
The Source to ArticlePB_Publication
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Cited Times [WOS]:0   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionDEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorGuo, Q.; Li, J.
Affiliation1.University of macau
2.University of macau
3.Hainan university
4.South China Normal University
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Liu, X. M.,Yu, J.,Guo, Q.,et al. Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis'[J]. International Journal of Contemporary Hospitality Management,2022.
APA Liu, X. M.,Yu, J.,Guo, Q.,&Li, J..(2022).Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis'.International Journal of Contemporary Hospitality Management.
MLA Liu, X. M.,et al."Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis'".International Journal of Contemporary Hospitality Management (2022).
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