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Does the crying baby always get the milk? An analysis of government responses for online requests
Cai TJ(蔡天驥); Li, Fumin; Zhan, Jian; Wang, Zhengrong
2022-08
Source PublicationChinese Sociological Review
Abstract

One thing that has frequently been overlooked in studies of how a local government responds to its citizens is the text itself. When a petitioner drafts a post, they can pick up words and choose how the demand or question is conveyed. Thus, how a post is composed may also influence local government responsiveness. In this study, we investigated whether a delayed response is due to the way the message is drafted or the actual content by separating content-related and content-agnostic text features. Based on posts retrieved from two websites, we found that the response pattern varies by location, time, and type of queried agency. Our results also indicated that lengthy and low positive sentiment posts generally result in longer waiting times. However, more research is needed to gauge the possibility of a false negative and the meaning of contents extracted from computational tools. In addition, our work scrutinized several methodological issues and sought practical solutions to analyzing big data.

DOIhttps://doi.org/10.1080/21620555.2022.2103667
URLView the original
Indexed BySSCI
Language英語English
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Document TypeJournal article
CollectionDEPARTMENT OF SOCIOLOGY
Corresponding AuthorWang, Zhengrong
Affiliation1.University of Macau
2.University of Macau
3.Lanzhou University
4.Gansu Institute of Political Science and Law
Recommended Citation
GB/T 7714
Cai TJ,Li, Fumin,Zhan, Jian,et al. Does the crying baby always get the milk? An analysis of government responses for online requests[J]. Chinese Sociological Review,2022.
APA Cai TJ,Li, Fumin,Zhan, Jian,&Wang, Zhengrong.(2022).Does the crying baby always get the milk? An analysis of government responses for online requests.Chinese Sociological Review.
MLA Cai TJ,et al."Does the crying baby always get the milk? An analysis of government responses for online requests".Chinese Sociological Review (2022).
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