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An Exploratory Study of Crisis Management in the Care-Free City of Macau
Chung, Shuk Fan; Kong, Siew Huat
Source PublicationEuro Asia Journal of Management

It is certainly a challenge to emphasize crisis-preparedness in a supposedly care- and crisis-free city. In Macau, people are more likely to invoke divine assistance in order to secure the peace for the 'Blessed land of the lotus' rather than working on practical plan to prepare for the unexpected . It is again this backdrop that a gaming company is trying to establish its crisis management practices, which it realizes it must undertake as crises, in one form or another, will ultimately strike. The future belongs to those who are prepared, so it believes. Our study uncovered that this company is already making efforts to develop its crisis management plan, with part of it being implemented already. In this process, this organization perceived that human-related factors as well as an organizational structure were the two most challenging areas that it has to overcome , if it is to attain a higher level of ' crisis - preparedness'. What is being done in this company could well become the benchmark for not only the gaming sector but other sectors in the Macau economy as well. As it goes about achieving this, its lessons will undoubtedly be good reference material for other organizations in this city. Paragraph Headings: 1. Introduction 2. Crisis management 3. Methodology 4. Findings 4.1. The present crisis management plan 4.1.1. Objective of the crisis management plan 4.1.2. Crisis management structure 4.1.3. Objective of the crisis management 4.1.4. Plan review and rehearsal 4.1.5. Crisis identification and escalation 4.1.6. Crisis communication 4.1.7. Emergency control centre 4.1.8. Channels for incoming information 4.2. An assessment of the current crisis management plan using the onion model 4.2.1. Origanizational plans, actions and behavior (layer 4) 4.2.2. Origanizational structures (layer 3) 4.2.3. Origanizational assumptions and beliefs (layer 2) 4.2.4. Core organizational identity (layer 1) 4.3. Findings from the interviewees 4.4. Different perceptions on the existing crisis management plan 4.5. Difficulties of crisis management 4.5.1. Technology 4.5.2. Organizational structure 4.5.3. Human factors 4.5.4. Organizational culture 4.5.5. Weak public relations management 4.6. Elements for effective crisis management for AAA 5. Conclusion Figures: 1. The 'onion' model: the nature and impact of organizational culture on crisis management planning (Mitroff & Pauchant, 1992)

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Document TypeJournal article
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GB/T 7714
Chung, Shuk Fan,Kong, Siew Huat. An Exploratory Study of Crisis Management in the Care-Free City of Macau[J]. Euro Asia Journal of Management,2005,15(2):133-148.
APA Chung, Shuk Fan,&Kong, Siew Huat.(2005).An Exploratory Study of Crisis Management in the Care-Free City of Macau.Euro Asia Journal of Management,15(2),133-148.
MLA Chung, Shuk Fan,et al."An Exploratory Study of Crisis Management in the Care-Free City of Macau".Euro Asia Journal of Management 15.2(2005):133-148.
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