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The beauty premium of tour guides in the customer decision-making process: An AI-based big data analysis Journal article
Tourism Management, 2022,Volume: 93,Page: 104575
Authors:  Yang, Fiona X;  Li, Ying;  Li, Xiaotong;  Yuan, Jia
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Beauty Premium  Tour Guide  Facial Recognition  Artificial Intelligence  Deep Learning  Big Data  
Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
The Learning Organization, 2022,Volume: 29,Issue: 04,Page: 1-19
Authors:  Kuok, Oi Mei Kim;   Chan, Sow Hup Joanne;   Kou, Kit Wa Hera;   Kong, Siew Huat;   Mac, Vai Iun Lancy
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Customer InCivility, Surface Acting, Emotional Exhaustion, Organizational Commitment, Work–family Conflict, Civil Servants  
Conceptualizing Accessible Tourism with Smart Technologies Journal article
Journal of Smart Tourism, 2022,Volume: 2,Issue: 2,Page: 5-14
Authors:  Lin, Katsy Jiaxin;  Ye, Huiyue;  Law, Rob
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Smart Accessible Destination  Accessible Tourism  Smart Tourism  Smart Technologies  Disabled Tourists  Inclusivity  
Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis' Journal article
International Journal of Contemporary Hospitality Management, 2022
Authors:  Liu, X. M.;  Yu, J.;  Guo, Q.;  Li, J.
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Employee Engagement  Empowerment Leadership  Justice  Innovation  Business Performance  
Understanding Destination Value Co-Creation on Social Media: An Application of Travel Blog Analysis Journal article
Tourism and Hospitality, 2022,Volume: 3,Issue: 3,Page: 573-588
Authors:  Xu, Han;  Lovett, Jon C.;  Law, Rob
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Consumer Socialization Theory  Destination Management  Travel Blogs  Tourism Experience  Value Co-creation  
Value Proposition of Smartphone Destination Marketing: The cases of Hong Kong and South Korea Journal article
Journal of Economics and Management, 2022,Volume: 44,Page: 187-209
Authors:  Kim, Hyun Hee;  Sun, Sunny;  Law, Rob
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Smartphones, Smartphone Marketing, National Tourism Organization (Nto), Value Propositions, Perceived Value, Hong Kong, South Korea  
English textbook selection in Taiwan: Voices of two book sales representatives Journal article
Education Research International, 2022,Volume: 2022,Page: 1-6
Authors:  Barry Lee Reynolds;  Xuan Van Ha;  Melissa H. Yu
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Labor of love Newspaper Article
2022
Authors:  GLENN JAMES MCCARTNEY
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Build It and They Will Come? The Impact of Servicescape on Chinese Millennials’ Satisfaction and Behavioral Intentions toward Integrated Resorts Journal article
International Journal of Hospitality and Tourism Administration, 2022,Volume: 23,Issue: 3,Page: 576-598
Authors:  Peng, Yangxi;  Wang, Erin Yirun;  Lam, Desmond
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Behavioral Intention  Chinese Millennial  Facility Variety  Integrated Resort  Satisfaction  Servicescape  
Urban Culture and City Brand: A Study on Food Experience Journal article
Journal of Service Science and Management, 2022,Volume: 15,Page: 108-127
Authors:  Zhang, Mu;  Wang, Luyao;  Zhou, Jiayun;  Law, Rob
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Urban Culture, City Brand, Sustainable Development, Food Experience, Guangzhou