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Power of apologetic responses in online travel community Journal article
International Journal of Hospitality Management, 2022,Volume: 103
Authors:  Guo, Xiaoshu;  Ye, Qiang;  Law, Rob;  Liang, Sai;  Zhang, Yan
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/05/13
Apologetic responses  Machine learning  Online reviews  Service recovery  
Motivation behind review provision in online travel communities: do hometowner contributions matter? Journal article
International Journal of Contemporary Hospitality Management, 2022,Volume: 34,Issue: 5,Page: 1692-1716
Authors:  Liang, Sai;  Ye, Qiang;  Zhang, Xiaoxia;  Law, Rob;  Gong, Caiyan
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/05/04
Hometowner Contribution  Online Review  Online Travel Community  Public Goods  Review Quality  
Unmasking the imposter: Do fake hotel reviewers show their faces in profile pictures? Journal article
Annals of Tourism Research, 2022,Volume: 93
Authors:  Fong, Lawrence Hoc Nang;  Ye, Ben Haobin;  Leung, Daniel;  Leung, Xi Yu
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/03/28
Deception  Fake Reviews  Online Reviews  Profile Picture  Yelp  
In pursuit of the memorable guest experience: do personalized hotel amenities have a future in an era of disruption? Project
项目编号: MYRG2020-00218-FBA, 2022-
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/02/16
Face the competition and take proactive actions: How does neighborhood competition affect hotel online effort? Journal article
International Journal of Hospitality Management, 2022,Volume: 100
Authors:  Xu, Yukuan;  Gong, Caiyan;  Law, Rob
Favorite |  | TC[WOS]:0 TC[Scopus]:1 | Submit date:2021/11/17
Competition  Geographic Distance  Managerial Response  Online Effort  
Loss aversion in hotel choice: Psychophysiological evidence Journal article
Journal of Hospitality and Tourism Research, 2022,Volume: 46,Issue: 1,Page: 6-28
Authors:  Chark, Robin;  King, Brian
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/02/22
Electrodermal Activity  Hotel Choice  Loss Aversion  Psychophysiological Correlates  Reaction Time  Skin Conductance Response  
Perception, Reaction, and Future Development of the Influence of COVID-19 on the Hospitality and Tourism Industry in China Journal article
International Journal of Environmental Research and Public Health, 2022,Volume: 19,Issue: 2
Authors:  Zhong, Lina;  Sun, Sunny;  Law, Rob;  Li, Xiaonan;  Yang, Liyu
Favorite |  | TC[WOS]:2 TC[Scopus]:2 | Submit date:2022/02/21
Covid-19  Perception  Prp Crisis Model  Public Health  Reaction  Tourism  
Monitoring and forecasting COVID-19 impacts on hotel occupancy rates with daily visitor arrivals and search queries Journal article
Current Issues in Tourism, 2022,Volume: 25,Issue: 3,Page: 490-507
Authors:  Wu, Edmond H.C.;  Hu, Jihao;  Chen, Rui
Favorite |  | TC[WOS]:0 TC[Scopus]:1 | Submit date:2022/05/17
Big data  COVID-19  forecast  hotel occupancy rate  search query data  visitor arrivals  
The Myth of Contactless Hospitality Service: Customers’ Willingness to Pay Journal article
Journal of Hospitality and Tourism Research, 2022
Authors:  Hao, Fei;  Qiu, Richard T.R.;  Park, Jinah;  Chon, Kaye
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/05/17
contactless service  COVID-19  hybrid choice model  technology readiness  willingness to pay  
CSR and casino hotel branding: The joint moderation of CSR misfit and corporate awareness Journal article
Journal of Hospitality and Tourism Management, 2021,Volume: 49,Page: 375-384
Authors:  Meng-Chan Lau, Virginia;  Ren, Lianping;  Yang, Fiona X.
Favorite |  | TC[WOS]:1 TC[Scopus]:1 | Submit date:2021/12/08
Casino Hotels  Corporate Awareness  Corporate Image  Corporate Loyalty  Corporate Social Responsibility  Csr Fit