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Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
The Learning Organization, 2022,Volume: 29,Issue: 04,Page: 1-19
Authors:  Kuok, Oi Mei Kim;   Chan, Sow Hup Joanne;   Kou, Kit Wa Hera;   Kong, Siew Huat;   Mac, Vai Iun Lancy
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Customer InCivility, Surface Acting, Emotional Exhaustion, Organizational Commitment, Work–family Conflict, Civil Servants  
Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis' Journal article
International Journal of Contemporary Hospitality Management, 2022
Authors:  Liu, X. M.;  Yu, J.;  Guo, Q.;  Li, J.
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Employee Engagement  Empowerment Leadership  Justice  Innovation  Business Performance  
COVID-19 impact on hospitality retail employees’ turnover intentions Journal article
International Journal of Contemporary Hospitality Management, 2022,Volume: 34,Issue: 6,Page: 2092-2112
Authors:  McCartney, Glenn;  Chi In, Charlene Lai;  Pinto, José Soares de Albergaria Ferreira
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Covid-19  Hospitality Retail Workforce  Retention Strategy  Turnover Intention  
Constructional Borrowing From English in Hong Kong Cantonese Journal article
Frontiers in Communication, 2022,Volume: 7,Page: 1-13
Authors:  Chan, Brian Hok-Shing
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Cantonese-english Contact  Code-mixing/code-switching  Constructional Borrowing  Lexical Borrowing  Structural Borrowing  Translanguaging  
Labor of love Newspaper Article
2022
Authors:  GLENN JAMES MCCARTNEY
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Scale development for consumer repulsion: A consumers' individual identity-expressiveness perspective Journal article
PsyCh Journal, 2021,Volume: 10,Issue: 4,Page: 649-667
Authors:  Bu, Huimei;  Shi, Guicheng;  Liu, Matthew Tingchi
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Consumer Repulsion  Domestic Product Ownership  Negative Word Of Mouth  Scale Development  Self-identity  Social Identity  
Unwilling to leave the good Samaritans: How peer interpersonal-oriented citizenship behaviors retains “me” Journal article
Asia Pacific Journal of Management, 2021,Volume: 38,Issue: 2,Page: 669-685
Authors:  Peng, Kelly Z.;  Chen, Zhijun;  Zhang, Iris D.;  Li, Jinsong
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China  Interpersonal Citizenship Behavior  Servant Leadership  Social Information Processing  Turnover Intention  
Innovative robotic restaurants in Korea: merging a technology acceptance model and theory of planned behaviour Journal article
Asian Journal of Technology Innovation, 2021
Authors:  Choe, Ja Young;  Kim, Jinkyung Jenny;  Hwang, Jinsoo
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Behavioral Intentions  Personal Norm  Robotic Restaurant  Technology Acceptance Model  Theory Of Planned Behaviour  
The Influence of Support on Turnover Intention among Macau’s Hospitality Employees Conference paper
2020 AIB SEA Regional Conference, Hong Kong, 2020-12-05 - 2020-12-07
Authors:  Chan, Sow Hup Joanne;  Wei, J;  James, J
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Affective Commitment  Emotional Exhaustion  Support  Retention  
Employee preferences for industry retention strategies: The case of Macau’s “Golden Nest Eggs” Journal article
International Journal of Hospitality and Tourism Administration, 2020,Volume: 21,Issue: 2,Page: 115-140
Authors:  King, Brian;  Tang, Candy Mei Fung
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Casino  Hospitality And Tourism  Labor Turnover  Staff Retention