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Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
The Learning Organization, 2022,Volume: 29,Issue: 04,Page: 1-19
Authors:  Kuok, Oi Mei Kim;   Chan, Sow Hup Joanne;   Kou, Kit Wa Hera;   Kong, Siew Huat;   Mac, Vai Iun Lancy
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Customer InCivility, Surface Acting, Emotional Exhaustion, Organizational Commitment, Work–family Conflict, Civil Servants  
The role of social context in experimental studies on dishonesty Book chapter
出自: Experimental Psychology: Ambitions and Possibilities:Springer, 2022
Authors:  Ting, Carol
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Struggling in Im/mobility: Discursive Practices of Macao’s Mainland Chinese Migrant Labourers’ Moments on WeChat during Covid-19 Journal article
Communication, Culture & Critique, 2022
Authors:  Ju, B.;  Dai, H. M.;  Sandel, T. L.
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Social Media Discourse  Emotions  Social-cultural Approach  Essential Workers  Covid-19  
Why do girls do better in reading than boys? How parental emotional contagion explains gender differences in reading achievement Journal article
Psychology in the Schools, 2020,Volume: 57,Issue: 2,Page: 310-319
Authors:  Nalipay, Ma Jenina N.;  Cai, Yuyang;  King, Ronnel B.
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emotional contagion  gender differences  reading achievement  reading emotions  
Working Memory Training Improves Emotion Regulation Ability Journal article
Scientific Reports, 2018,Volume: 8,Issue: 1
Authors:  Xiu,Lichao;  Wu,Jie;  Chang,Lei;  Zhou,Renlai
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What to Say to Patrons About Buying Tickets Again? Modelling a Modern Relationship for Traditional Performing Arts Journal article
Journal of Creative Communications, 2018,Volume: 13,Issue: 3,Page: 167-184
Authors:  Angela Chang;  Matthew Tingchi Liu
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Theatre Patrons  Preference  Involvement  Satisfaction  Structural Equation Modelling  
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction Journal article
European Journal of Marketing, 2016,Volume: 50,Issue: 3/4,Page: 464-487
Authors:  Matthew Tingchi Liu;  Li Yan;  Ian Phau;  Andrea Perez;  Min Teah
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China  Customer Orientation  Services Marketing  Consumer Satisfaction  
How does procedural justice climate influence individual outcomes? An affective perspective Journal article
Asia Pacific Journal of Management, 2015,Volume: 32,Issue: 3,Page: 771-800
Authors:  Lin,Xiaowan
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Affective Tone  Emotional Contagion  Individual Affect  Procedural Justice Climate  Susceptibility To Emotional Contagion  Task Interdependence  
An Affective Perspective on the Cross-level Influence of Procedural Justice Climate Conference paper
the 2015 Asia Academy of Management conference
Authors:  Lin, X. W.
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Procedural justice climate  emotional contagion  individual affect  affective tone  susceptibility to emotional contagion  task interdependence  
How does procedural justice climate influence individual outcomes? An affective perspective Conference paper
the International Association for Chinese Management Research (IACMR), Hong Kong, June 20-24, 2012
Authors:  Lin, Xiaowan
Favorite |  | TC[WOS]:16 TC[Scopus]:17 | Submit date:2019/11/13
Task Interdependence  Procedural Justice Climate  Emotional Contagion  Individual Affect  Affective Tone  Susceptibility To Emotional Contagion