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Driving Retail Cross-Selling
Journal article
Journal of Service Research, 2022
Authors:
Xu, Angela J.
;
Loi, Raymond
;
Chow, Cheris W.C.
;
Lin, Vicky S.Z.
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TC[WOS]:
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TC[Scopus]:
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Submit date:2022/05/17
Cross-selling
Leader–member Exchange (Lmx)
Person–organization (P–o) Fit
Work Meaningfulness Of Serving Others
Online group-buying: The effect of deal popularity on consumer purchase intention
Journal article
Journal of Consumer Behaviour, 2022,Volume: 21,Issue: 2,Page: 387-399
Authors:
Chow, Cheris W.C.
;
Chow, Clement S.F.
;
Lai, Jennifer Y.M.
;
Zhang, Lida L.
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TC[WOS]:
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TC[Scopus]:
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Submit date:2022/04/06
Why and when proactive employees take charge at work: the role of servant leadership and prosocial motivation
Journal article
European Journal of Work and Organizational Psychology, 2022,Volume: 31,Issue: 1,Page: 117-127
Authors:
Xu, Angela J.
;
Loi, Raymond
;
Chow, Cheris W.C.
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TC[WOS]:
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TC[Scopus]:
1
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Submit date:2022/05/17
Proactive Personality
Prosocial Motivation
Servant Leadership
Taking Charge
Buffering negative impacts of jaycustomer behavior on service employees
Journal article
Journal of Services Marketing, 2020,Volume: 34,Issue: 5,Page: 635-650
Authors:
Tan,Alice J.M.
;
Loi,Raymond
;
Lam,Long W.
;
Chow,Cheris W.C.
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TC[WOS]:
1
TC[Scopus]:
1
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Submit date:2021/03/17
Anger
Anxiety
Emotion
Employee
Jaycustomer behavior
Justice
Procedural justice
Service encounter
Service marketing
Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE
Journal article
Journal of Occupational and Organizational Psychology, 2019,Volume: 93,Issue: 2,Page: 381-404
Authors:
Raymond Loi
;
Angela J. Xu
;
Cheris W.C. Chow
;
Wilco W.H. Chan
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TC[WOS]:
8
TC[Scopus]:
8
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Submit date:2020/01/08
Customer Participation
Job Crafting
Organization-based Self-esteem
Work-family Enrichment
What threatens retail employees' thriving at work under leader-member exchange? The role of store spatial crowding and team negative affective tone
Journal article
Human Resource Management, 2019,Volume: 58,Issue: 4,Page: 371-382
Authors:
Angela J. Xu
;
Raymond Loi
;
Cheris W.C. Chow
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TC[WOS]:
16
TC[Scopus]:
16
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Submit date:2019/08/01
Leader–member Exchange (Lmx)
Store Spatial Crowding
Team Negative Affective Tone
Thriving At Work
The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity
Journal article
International Journal of Hospitality Management, 2017,Volume: 66,Page: 54-65
Authors:
Irene Cheng Chu Chan
;
Long W. Lam
;
Cheris W.C. Chow
;
Lawrence Hoc Nang Fong
;
Rob Law
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TC[WOS]:
67
TC[Scopus]:
67
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Submit date:2019/08/01
Review Valence
Booking Intention
Homophily Theory
Demographic And Preference Similarity
When Leader-Member Exchange (LMX) Enables Employee Thriving and Cross-selling: An Approach-Avoidance Perspective to Unravel the Impact of Contextualized LMX
Conference paper
10th Asia Academy of Management and 10th Taiwan Academy of Management Joint Conference Proceedings, Kitakyushu, Japan, June 19-21, 2017
Authors:
Xu, Angela J.
;
Loi, Raymond
;
Chow, Cheris W.C.
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Submit date:2019/11/01
An Institutional Perspective on Modernization and Sex-appeal Advertising
Journal article
ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS, 2017,Volume: 29,Issue: 2,Page: 220-238
Authors:
Chung Leung Luk
;
Cheris W.C. Chow
;
Wendy W.N. Wan
;
Jennifer Y.M. Lai
;
Isabel Fu
;
Candy P.S. Fong
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TC[WOS]:
0
TC[Scopus]:
3
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Submit date:2019/09/17
China
Attitudes
Modernization
Nudity
Sexual Ads
Thriving at Work: When Your Leaders Embed You in Meaningful Work
Conference paper
Academy of Management Proceedings, Anaheim, California, United States, August 5-9, 2016
Authors:
Xu, Anglea J.
;
Loi, Raymond
;
Chow, Cheris W.C.
;
Kwok, Man Lung Jonathan
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TC[WOS]:
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TC[Scopus]:
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Submit date:2019/11/01
Leader-member Exchange
Thriving At Work
Work Meaningfulness