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Driving Retail Cross-Selling Journal article
Journal of Service Research, 2022
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.;  Lin, Vicky S.Z.
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/05/17
Cross-selling  Leader–member Exchange (Lmx)  Person–organization (P–o) Fit  Work Meaningfulness Of Serving Others  
Online group-buying: The effect of deal popularity on consumer purchase intention Journal article
Journal of Consumer Behaviour, 2022,Volume: 21,Issue: 2,Page: 387-399
Authors:  Chow, Cheris W.C.;  Chow, Clement S.F.;  Lai, Jennifer Y.M.;  Zhang, Lida L.
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/04/06
Does Taking Charge Help or Harm Employees’ Promotability and Visibility? An Investigation From Supervisors’ Status Perspective Journal article
Journal of Applied Psychology, 2022
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite |  | TC[WOS]:1 TC[Scopus]:1 | Submit date:2022/08/05
Dyadic Complementary Fit  Promotability  Status  Taking Charge  Visibility  
Why and when proactive employees take charge at work: the role of servant leadership and prosocial motivation Journal article
European Journal of Work and Organizational Psychology, 2022,Volume: 31,Issue: 1,Page: 117-127
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite |  | TC[WOS]:2 TC[Scopus]:2 | Submit date:2022/05/17
Proactive Personality  Prosocial Motivation  Servant Leadership  Taking Charge  
Buffering negative impacts of jaycustomer behavior on service employees Journal article
Journal of Services Marketing, 2020,Volume: 34,Issue: 5,Page: 635-650
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Chow,Cheris W.C.
Favorite |  | TC[WOS]:3 TC[Scopus]:3 | Submit date:2021/03/17
Anger  Anxiety  Emotion  Employee  Jaycustomer Behavior  Justice  Procedural Justice  Service Encounter  Service Marketing  
When Leader-Member Exchange (LMX) Enables Employee Thriving and Cross-selling: An Approach-Avoidance Perspective to Unravel the Impact of Contextualized LMX Conference paper
10th Asia Academy of Management and 10th Taiwan Academy of Management Joint Conference Proceedings, Kitakyushu, Japan, June 19-21, 2017
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/11/01
Thriving at Work: When Your Leaders Embed You in Meaningful Work Conference paper
Academy of Management Proceedings, Anaheim, California, United States, August 5-9, 2016
Authors:  Xu, Anglea J.;  Loi, Raymond;  Chow, Cheris W.C.;  Kwok, Man Lung Jonathan
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Leader-member Exchange  Thriving At Work  Work Meaningfulness  
Managers' Work-to-Family Enrichment: The Role of Customer Misbehavior and Work Meaningfulness Conference paper
2016 Academy of Management Proceedings, Anaheim, California, United States, August 5-9, 2016
Authors:  Loi, Roymond;  Xu, Anglea J.;  Chow, Cheris W.C.;  Kwok, Man Lung Jonathan
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/11/01
Customer Misbehavior  Work Meaningfulness  Work-family Enrichment