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Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
The Learning Organization, 2022,Volume: 29,Issue: 5,Page: 548-866
Authors:  Kuok, Kim Oi Mei;  Chan, Sow Hup Joanne;  Kou, Hera Kit Wa;  Kong, Siew Huat;  Mac, Lancy Vai Iun
Microsoft Word | Favorite |  | TC[WOS]:0 TC[Scopus]:2 | Submit date:2022/08/29
Customer Incivility  Surface Acting  Emotional Exhaustion  Organizational Commitment  Work–family Conflict  Civil Servants  
Antecedents of civic virtue and altruistic organizational citizenship behavior in Macau Journal article
Society and Business Review, 2021,Volume: 16,Issue: 1,Page: 113-133
Authors:  Chan, Sow Hup Joanne;  Kuok, Oi Mei Kim
Favorite |  | TC[WOS]:5 TC[Scopus]:5 | Submit date:2022/05/13
Altruism  Civic Virtue  Communication  Feedback  Organizational Citizenship Behavior  Organizational Justice