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Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
The Learning Organization, 2022
Authors:  Kuok, Kim Oi Mei;  Chan, Sow Hup Joanne;  Kou, Hera Kit Wa;  Kong, Siew Huat;  Mac, Lancy Vai Iun
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Customer InCivility, Surface Acting, Emotional Exhaustion, Organizational Commitment, Work–family Conflict, Civil Servants  
Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
The Learning Organization, 2022,Volume: 29,Issue: 04,Page: 1-19
Authors:  Kuok, Oi Mei Kim;   Chan, Sow Hup Joanne;   Kou, Kit Wa Hera;   Kong, Siew Huat;   Mac, Vai Iun Lancy
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Customer InCivility, Surface Acting, Emotional Exhaustion, Organizational Commitment, Work–family Conflict, Civil Servants  
Proactive and responsive market orientation on marketing exploration and firm performance Conference paper
Global Alliance of Marketing & Management Associations, Tokyo, July 26-29, 2018
Authors:  Lancy Mac;  Felicitas Evangelista
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Proactive Market Orientation  Entrepreneurial Orientation  Marketing Exploration  
Transforming learning into export performance by Chinese firms Journal article
Asia Pacific Business Review, 2017,Volume: 23,Issue: 4,Page: 493-508
Authors:  Mac,Lancy;  Evangelista,Felicitas
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China  Export Performance  Knowledge Integration  Learning Orientation  Market Learning  Organizational Learning  
The Relative Impact of Market Orientation and Entrepreneurship on Export Performance: Do We Really Know Enough? Journal article
Journal of Global Marketing, 2016,Volume: 29,Issue: 5,Page: 266-281
Authors:  Mac,Lancy;  Evangelista,Felicitas
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Entrepreneurship  Exporter  Learning Orientation  Market Orientation  
Intensity and diversity of Internationalization among SME exporters in China Journal article
Multinational Business Review, 2016,Volume: 24,Issue: 3,Page: 229-248
Authors:  Lancy Mac;  Felicitas Evangelista
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Exporters  China  Export Intensity  Export Intensity  Ambidexterity  Institutional Perspective  
Intensity and diversity of internationalization among small and medium-sized exporters in China Journal article
Multinational Business Review, 2016,Volume: 24,Issue: 3,Page: 229-248
Authors:  Lancy Mac;  Felicitas Evangelista
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China  Export Intensity  Ambidexterity  Export Diversity  Exporters  Institutional Perspective  
The influence of experience and deliberate learning on SME export performance Journal article
International Journal of Entrepreneurial Behavior & Research, 2016,Volume: 22,Issue: 6,Page: 860 – 879
Authors:  Felicitas Evangelista;  Lancy Mac
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Export  Learning  Small To Medium Sized Enterprises  Experiential Learning  Deliberate Learning  
The Impact of Internal Marketing on Organizational Commitment: The Mediating Roles of Customer Orientation and Internal Communication Journal article
Euro Asia Journal of Management, 2015,Volume: 25,Issue: 1/2,Page: 3-13
Authors:  MAC, LANCY;  SHIRLEY, HO KIT IENG
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Market driving strategy : some qualitative insights Conference paper
Proceedings Of The 27Th Australian And New Zealand Academy Of Management Conference, Hobart, Tasmania, Australia, 4-6 December 2013
Authors:  Mac, Lancy;  Evangelista, Felicitas U.
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