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Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
The Learning Organization, 2022,Volume: 29,Issue: 5,Page: 548-866
Authors:  Kuok, Kim Oi Mei;  Chan, Sow Hup Joanne;  Kou, Hera Kit Wa;  Kong, Siew Huat;  Mac, Lancy Vai Iun
Microsoft Word | Favorite |  | TC[WOS]:0 TC[Scopus]:2 | Submit date:2022/08/29
Customer Incivility  Surface Acting  Emotional Exhaustion  Organizational Commitment  Work–family Conflict  Civil Servants