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Driving Retail Cross-Selling Journal article
Journal of Service Research, 2022
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.;  Lin, Vicky S.Z.
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/05/17
Cross-selling  Leader–member exchange (LMX)  Person–organization (P–O) fit  Work meaningfulness of serving others  
Why and when proactive employees take charge at work: the role of servant leadership and prosocial motivation Journal article
European Journal of Work and Organizational Psychology, 2022,Volume: 31,Issue: 1,Page: 117-127
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite |  | TC[WOS]:0 TC[Scopus]:1 | Submit date:2022/05/17
Proactive personality  prosocial motivation  servant leadership  taking charge  
Punishing the Perpetrator of Incivility: The Differential Roles of Moral Identity and Moral Thinking Orientation Journal article
Journal of Management, 2021,Volume: 47,Issue: 4,Page: 898-929
Authors:  Lin, Xiaowan;  Loi, Raymond
Favorite |  | TC[WOS]:3 TC[Scopus]:3 | Submit date:2021/12/07
Constructive Punitive Reaction  Destructive Punitive Reaction  Moral Identity  Moral Thinking Orientation  Peer-to-peer Incivility  
Not Threats, but Resources: An Investigation of How Leaders React to Employee Constructive Voice Journal article
British Journal of Management, 2021
Authors:  Xu, Angela J.;  Loi, Raymond;  Cai, Zhenyao
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2022/05/13
Linking organizational social exchange to intention to leave: Does normative commitment matter? Journal article
The International Journal of Human Resource Management, 2020
Authors:  Yan Liu;  Raymond Loi;  Hang-yue Ngo
Favorite |  | TC[WOS]:4 TC[Scopus]:8 | Submit date:2020/01/08
Organizational Social Exchange  Normative Commitment  Individual-level Power Distance  Intention To Leave  Nonreciprocal Relationship  
Buffering negative impacts of jaycustomer behavior on service employees Journal article
Journal of Services Marketing, 2020,Volume: 34,Issue: 5,Page: 635-650
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Chow,Cheris W.C.
Favorite |  | TC[WOS]:1 TC[Scopus]:1 | Submit date:2021/03/17
Anger  Anxiety  Emotion  Employee  Jaycustomer behavior  Justice  Procedural justice  Service encounter  Service marketing  
Reversing the lens: How followers influence leader–member exchange quality Journal article
Journal of Occupational and Organizational Psychology, 2019,Volume: 92,Issue: 3,Page: 475-497
Authors:  Xu, Angela J.;  Loi, Raymond;  Cai, Zhenyao;  Liden, Robert C.
Favorite |  | TC[WOS]:12 TC[Scopus]:14 | Submit date:2022/05/17
followership  goal striving  leader–member exchange  service resources  taking charge  
Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE Journal article
Journal of Occupational and Organizational Psychology, 2019,Volume: 93,Issue: 2,Page: 381-404
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W.C. Chow;  Wilco W.H. Chan
Favorite |  | TC[WOS]:8 TC[Scopus]:8 | Submit date:2020/01/08
Customer Participation  Job Crafting  Organization-based Self-esteem  Work-family Enrichment  
Powered to craft? The roles of flexibility and perceived organizational support Journal article
Journal of business research, 2019,Volume: 104,Page: 61-68
Authors:  Raymond Loi;  Xiaowan Lin;  Alice J.M. Tan
Favorite |  | TC[WOS]:6 TC[Scopus]:7 | Submit date:2019/12/12
Sense Of Power  Perceived Organizational Support  Job Crafting  Flexibility  
Different stressors, different voices: The dual pathways linking challenge-hindrance stressors and constructive-destructive voice Conference paper
Proceedings of 11th Asia Academy of Management Conference and 12th Taiwan Academy of Management Conference, Bali, Indonesia, June 19-21, 2019
Authors:  Raymond Loi;  Angels J. Xu;  Cheris W. C. Chow;  Jonathan M. L. Kwok
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/11/01