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Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau Journal article
International Journal of Hospitality and Tourism Administration, 2021,Volume: 22,Issue: 3,Page: 269-302
Authors:  Chan, Sow Hup Joanne;  Wan, Yim King Penny;  Tam, Un Teng Zoe
Favorite |  | TC[WOS]:0 TC[Scopus]:2 | Submit date:2022/05/13
customer experience  Integrated resorts  Macau  Mainland Chinese tourists  servicescape  
Perceptions of casino dealers toward organizational justice: are there any gender differences? Journal article
Journal of Human Resources in Hospitality and Tourism, 2018,Volume: 17,Issue: 3,Page: 271-295
Authors:  Wan,Yim King Penny;  Chan,Sow Hup Joanne
Favorite |  | TC[WOS]:0 TC[Scopus]:3 | Submit date:2019/08/01
Casino  China  Frontline Employees  Gender Inequality  Macao  Organizational Justice  Tourism  
Explaining urban governance in the midst of political transformation: The city of Macao Journal article
Asia Pacific Viewpoint, 2017,Volume: 58,Issue: 3,Page: 289-300
Authors:  Sheng,Li;  Wan,Penny Yim King
Favorite |  | TC[WOS]:5 TC[Scopus]:5 | Submit date:2019/06/18
governance capability  informal institution  political communication  social groups  
Explaining urban governance in the midst of political transformation: The city of Macao Journal article
Asia Pacific Viewpoint, 2017,Volume: 58,Issue: 3,Page: 289-300
Authors:  Sheng,Li;  Wan,Penny Yim King
Favorite |  | TC[WOS]:5 TC[Scopus]:5 | Submit date:2019/06/26
Governance Capability  Informal Institution  Political Communication  Social Groups  
Explaining urban governance in the midst of political transformation: The city of Macao Journal article
ASIA PACIFIC VIEWPOINT, 2017,Volume: 58,Issue: 3,Page: 289-300
Authors:  Sheng, Li;  Wan, Penny Yim King
Favorite |  | TC[WOS]:5 TC[Scopus]:5 | Submit date:2018/10/30
governance capability  informal institution  political communication  social groups  
Exploring the differences among Chinese casino gamblers’ characteristics, motivations, and behaviors Journal article
Journal of Vacation Marketing, 2015,Volume: 21,Issue: 1,Page: 23-36
Authors:  Chan,Sow Hup Joanne;  Wan,Yim King Penny;  Wong,Ip Kin Anthony
Favorite |  | TC[WOS]:10 TC[Scopus]:12 | Submit date:2019/08/01
Behaviors  Characteristics  Chinese  Gamblers  Motivations  Preferences  
Relationships Among Burnout, Job Satisfaction, and Turnover of Casino Employees in Macau Journal article
JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, 2015,Volume: 24,Issue: 4,Page: 345-374
Authors:  SOW HUP CHAN;  YIM KING PENNY WAN;  OI MEI KUOK
Favorite |  | TC[WOS]:35 TC[Scopus]:40 | Submit date:2019/10/21
Burnout  Demographics  Exhaustion  Job Satisfaction  Macau  China  Turnover  
Importance of service elements among Chinese gamblers visiting Macau Conference paper
Proceedings of the 2011 Society of Interdisciplinary Business Research (SIBR) Conference on Interdisciplinary Business & Economics Research, Bangkok, Thailand, June 16-18, 2011
Authors:  Joanne Sow Hup Chan;  Penny Wan Yim King;  Mark Speece
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2020/01/08
An examination of factors that discourage slot play in Macau casinos Journal article
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2011,Volume: 30,Issue: 1,Page: 167-177
Authors:  Rose, Liu Xiaoming;  Penny, Wan Yim King
Favorite |  | TC[WOS]:22 TC[Scopus]:31 | Submit date:2019/10/17
Slot Machines  China  Macau  Casinos